FAQ

GENERAL

• What country do you ship from?

I’m based in France.

• What postal agency do you use ?

I use the french postal service : LaPoste.

• Where do you ship to ?

Basically everywhere (except sensitive countries). If you have any doubts don't hesitate to contact me.

• What about VAT / Customs fees ?

I don’t collect VAT. Buyers are responsible for any potential fees upon delivery. Be aware before ordering.

• When will my order be shipped out ?

I ship out orders once a week, usually on Monday. Depending on the amount of orders waiting to be packed, your order will be mailed between a few days and 2 weeks.


⚠️ PRE-ORDER ITEMS : Production usually take ~2 months after pre-orders close. Please be sure you can wait. Any order containing a pre-order item will be send at once. So if you want an in stock product without waiting please make 2 orders separating IN STOCK and PRE-ORDER items.

• Will I get a tracking number ?

Yes, every order comes with a tracking number in order to avoid lost packages and other potential issues.

• When will I receive my order ?

International shipping generally takes 4 to 6 weeks depending of your country. Please be aware that it may vary during holidays.

France to France shipping should take less than a week.

• What is the refund policy ?

I will be responsible if :

I will not be responsible if :

- The buyer provided me a wrong or old address.

• How can I contact you ?

If you have any question or need assistance you can contact me anytime by:

- The contact form in the contact section
- Twitter or Instagram DM

I’ll answer as quickly as possible. For any question about your order, please prefer the contact form and mention your order number.

 

PRODUCTS

• What is a "B grade" item ?